Polycom RMX 2000 – Reset to Factory Default

RMX 2000 factory defaultResetting a Polycom RMX 2000 to factory defaults isn’t difficult, but it was quite a challenge figuring out the finer details of the process. For some reason, there isn’t a whole lot of easily available information on the Internet.

In our particular case, we needed to reset the LAN settings (IP Address, gateway, subnet mask), because we couldn’t remember what they were. Instead of just resetting the LAN settings, we figured we’d just reset the unit to the factory defaults. Our RMX 2000 was installed at a remote site as a spare unit for years, and was never used. Better to start clean before bringing it into our new production environment.

We also didn’t have the factory supplied USB thumb drive used for the initial configuration. Apparently, everything you need is on the USB drive that can assist with this process, but as luck would have it, we couldn’t find ours.

Step #1

You’ll need the following equipment to reset the RMX 200 to factory defaults

    • USB thumb drive formatted to FAT32
    • A Workstation or Laptop
    • The Activation Code or License for the software version installed on the RMX 2000

Here’s a few notes: This process will not remove or back-out a software update. Whatever software version is currently installed on the RMX 2000 will remain installed. All configuration settings will be wiped out including user accounts, passwords, system settings, and activation licenses. If you’re performing a reset, I’m guessing it’s because you can’t get into the unit, so reminding you to backup the existing configuration probably isn’t possible, or necessary.

Step #2

You’ll need to create two files, exactly as they are typed below, to include case-sensitivity.

RestoreToFactoryDefault.txt
lan.cfg

The first file RestoreToFactoryDefault.txt is just a blank file. Don’t put anything inside this file, but make note of the capitalization of the first letter of each word in the filename. It’s just a trigger to tell the RMX 2000 to reset to factory defaults.

The second file lan.cfg will change the network interfaces for the management and shelf-management interfaces. This is how you will connect back into the RMX from the laptop or workstation to reconfigure the unit once the factory reset has completed. Type in your IP network settings after the “=” in the lan.cfg file. Don’t add any spaces or tabs.

[GENERAL INFORMATION]
SHELF_MNG_IP_ADDR=
SHELF_MNG_SUBNETMASK=
SHELF_MNG_DEFGATEWAY=
MANAGMENT_IP_ADDR=
MANAGMENT_SUBNETMASK=
MANAGMENT_DEFGATEWAY=

Save the file and copy both the RestoreToFactoryDefault.txt and the lan.cfg files to the root of the USB thumb drive.

Step #3

Insert the USB thumb drive into the USB port on the backside of the RMX 2000. Don’t use the front panel USB ports. They won’t work. You must use the port in the back.

Step #4

Reboot the RMX 2000. It will take about 10 minutes for the unit to finish the reboot. One the reboot is complete, remove the USB thumb drive.

Step #5

From a workstation or laptop, connect into the RMX 2000 using the MANAGEMENT_IP_ADDR you entered in the lan.cfg file and begin the configuration process. Remember, you’ll need to re-enter the activation code, so make sure you’ve got that ready to go. That’s all there is to it!

Other Polycom Articles

Leave a Comment

Specify Facebook App ID in Super Socializer > Social Login section in admin panel for Facebook Login to work