Polycom

Polycom RMX 2000 – Reset to Factory Default

RMX 2000 factory default

Resetting a Polycom RMX 2000 to factory defaults isn’t difficult, but it was quite a challenge figuring out the finer details of the process. For some reason, there isn’t a whole lot of easily available information on the Internet. In our particular case, we needed to reset the LAN settings (IP Address, gateway, subnet mask), because we couldn’t remember what they were. Instead of just resetting the LAN settings, we figured we’d just reset the unit to the factory defaults. Our RMX 2000 was installed at a remote site as…
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Polycom HDX People+Content Poor Call Quality

We ran into an issue where the Polycom HDX endpoints degraded with poor call quality. When various endpoints connected to the RMX 2000 bridge and one of the participants pushed content via People+Content, everything seemed OK. However, once the token holder stopped pushing content, many of the participants’ call rates (not all, though) dropped considerably, in most cases by half. As an example, an endpoint that initiated a call request at 1024 Kbps dropped to 512 Kbps. This was enough that the older HDX 4000 and 8000 Model A and…
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