Normally I’m not one to complain, but in today’s day and age with as popular as online shopping is, you would think the web sites of two of the biggest DIY stores would have a descent search capability. Truth is, they are both pretty bad by today’s standards, or frustrating to say the least.
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For one, unless you know the exact name of what it is you are looking for, your search will return no results. This leads me to believe there are no keywords attached to products or if there are, they aren’t very relevant. So, if I want to find a long flexible drill bit extender or wire puller I can’t just search online for it because it will return no results. Yet I know they have them because I’ve seen them in store (and eventually bought them). The fact is, a DIY store is going to have a lot of people who don’t necessarily know the exact name of the tool or product they are looking for because they are amateurs. That’s who these stores are geared towards! So why not make the web sites a bit more versatile and useful?! |